FAQ

The Ins And Outs of How We Do Business

What chemicals do you use?

SCC uses 100% eco-safe, pet friendly, non-toxic, natural based products.
Do you move furniture?

We do not move any heavy or high-value items as our insurance policy does not cover us for this. Please ensure that all spaces we will need access to are cleared of furniture and belongings before we arrive to guarantee a quick and smooth clean. For small items such as dining chairs and decorative objects we can move on arrival. For further information please contact us. Thankyou for your understanding.
How long will it take?

Our service time varies depending on the size of the room / object and how soiled your carpets and furnishings are. Average size rooms for carpet cleaning will take roughly 30-45 minutes. Furniture such as corner sofas will take roughly 45 minutes. Rest assured this is an average time frame and we will spend as long as needed to guarantee a good finish.
How long will it take to dry?

We do not use traditional cleaning methods that can take several days to dry. Instead, we use modern methods that typically take 1 hour or less to dry (most cases before we leave). This will prevent mould, loosening of the carpets and other potentional problems that over-wetting can cause. This can vary due to weather and air flow throughout the house.
Do you guarantee removal of all spots or stains in the carpet?

Unfortunately we cannot guarantee the removal of all spots and stains. There are some substances that can permenantly discolour the carpet fibres. The age and type of carpet also plays a factor into the finish. We will always try to determine this before starting the clean to be completely transparent, but unfortunately this is not always possible.
Do I need to hoover before?

Please hoover all areas / furnishings that will be cleaned for the best results. We will also do an indepth hoover upon arrival with our specialty equipment.